1. Controller
The website ProShop.H24D7.com is operated by:
ProShop.H24D7.com
Eichendorffstr 2a, 57518 Betzdorf, Rheinland Pfalz, Germany
Email: [email protected]
2. Data Collection and Use
We process personal data only to the extent necessary to provide this website, process purchases, and communicate with users. Typical data categories include names, email addresses, order details, and technical access data (IP address, browser type, etc.).
3. Payments via CopeCart
All payments and subscriptions are processed by CopeCart GmbH, a licensed reseller and payment processor headquartered in Germany. When you complete a purchase, CopeCart acts as the merchant of record and processes your data according to their own Privacy Policy.
We do not store or have access to payment card information. CopeCart provides us only with transaction identifiers and customer contact data required for license fulfillment and support.
4. Server Logs
Our hosting provider automatically collects server logs (e.g., IP address, date/time, user agent) to ensure system security and diagnose issues. This data is automatically deleted after 7–30 days unless required for security investigations.
5. Contact and Support Forms
If you contact us via email or support form, the information you provide (including your contact details) is stored for processing the inquiry and in case of follow-up questions.
6. Cookies and Analytics
Our site uses only essential cookies required for session management and order processing. We do not use invasive tracking or advertising cookies. If analytics are used, they are anonymized and hosted within the EU.
7. Legal Basis of Processing
Processing is based on Art. 6 (1) lit. b GDPR (performance of a contract) and Art. 6 (1) lit. f GDPR (legitimate interests in secure operation). Consent (Art. 6 (1) a GDPR) is requested when required.
8. Data Retention
We retain customer and license data only as long as necessary for legal or contractual obligations. Billing data may be kept for up to 10 years under German tax law.
9. Your Rights
- Access to your stored data
- Rectification of inaccurate data
- Deletion (“right to be forgotten”)
- Restriction or objection to processing
- Data portability (Art. 20 GDPR)
To exercise your rights, contact us at [email protected].
10. Data Security
We employ SSL/TLS encryption, secure hosting, and restricted data access. Payment information is never stored on our servers.
11. Changes to This Policy
We may update this Privacy Policy to reflect legal requirements or service changes. The latest version is always available on this page.
Last updated: November 27, 2025.