1. No 14-day withdrawal for digital content after consent
Our products are digital software and license keys. Under EU consumer law (Directive 2011/83/EU, Art. 16(m)), the statutory 14-day right of withdrawal does not apply once the contract is performed immediately after your explicit consent and your acknowledgement that you lose the withdrawal right.
During the CopeCart checkout, you explicitly confirm both points. As soon as the download/license activation becomes available, the service is considered started and the withdrawal right is waived.
2. CopeCart as merchant of record
All purchases are processed by CopeCart GmbH (merchant of record). CopeCart provides order confirmation and invoices, and ensures legally compliant consent wording at checkout. We do not store payment card data.
3. Immediate availability and license delivery
After successful payment, access to downloads, license keys, and/or activation instructions is granted immediately (or within a short processing window). This constitutes the start of performance for digital content and finalizes the waiver.
4. Technical issues vs. withdrawal
If you experience technical problems (e.g., download issues, activation difficulties, or defects), please contact us at [email protected] with your CopeCart order number. We are happy to assist and will provide a repair/replacement or a goodwill solution where appropriate.
5. Subscriptions
For subscription plans, access to software/services starts immediately after checkout. The withdrawal right is likewise waived upon your explicit consent. You can cancel future renewals according to the terms stated during CopeCart checkout; already delivered periods are non-refundable.
6. Model withdrawal information (not applicable after consent)
The statutory model instructions are not applicable to digital content that has begun with your prior express consent and acknowledgement of the loss of withdrawal right. This page serves to provide transparent pre-contractual information.
Need help?
For billing, access, or licensing questions, email us at [email protected].
Last updated: November 27, 2025. This page provides general information and does not constitute legal advice.